Terms & Conditions & Privacy Policy

This website and all its content is the property of Universal Credit For Homes To Let also known as UCFHTL

167-169 Great Portland Street, 5th Floor London W1W 5PF.

This website is prepared and issued in the United Kingdom and is intended for the information of
United Kingdom residents only. This website is for information purposes only and its content is
subject to change without notice.

By using this website, you agree that you consent to and are bound by the following terms and
conditions.

Copyright notice

The entire contents of this website (except the UK Gov information, energy saving trust information & gas safe register information) are the property
of Universal Credit For Homes To Let and are subject to copyright with all rights reserved. You may download or print individual sections of the website for personal use and information only provided that these properly indicate Universal Credit For Homes To Let copyright and other proprietary
notices. You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without Universal Credit For Homes To Let prior written consent.

You acknowledge Universal Credit For Homes To Let as the source of the material. You must include such acknowledgement and the Universal Credit For Homes To Let (www.universalcreditforhomestolet.com) (www.ucfhtl.com)in the copy of the material.

You must inform the third party that all the Terms and Conditions set out herewith apply to him/her
and that he/she is bound by them.

This licence to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website whether in hard copy or electronic or any other form. In particular (but without limitation) no part of Universal Credit For Homes To Let website, including but not limited,
to photographs, property details, virtual tours and/or floorplans, Voice audio may be distributed or copied for any commercial purpose. You may not frame this website without the express consent of Universal Credit For Homes To Let. The Universal Credit For Homes To Let logo is a trade mark
registered in the name of Universal Credit For Homes To Let in the UK and other parts of the world. Reproduction of this trademark other than to view this website is prohibited.

Liability

Universal Credit For Homes to Let uses all reasonable efforts to ensure that the information published on this website is accurate, current, and complete at the date of publication, no representations or warranties are made (express or implied) as to the accuracy, currency or
completeness of such information. Universal Credit For Homes To Let cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked. As we try our best to review every single users and their postings UCFHTL are not involved in the actual transactions between home seekers agents  and landlords. As most of the content comes from other users, we can not guarantee the accuracy of postings or user communications or the quality, safety, or legality of what’s offered.

Any users of the Universal Credit For Homes To Let (UCFHTL) site acknowledge that we cannot guarantee continuous, error-free or secure access to our services or that defects in the service will be corrected. While we will try our up most efforts to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the operation and availability of our sites, services, applications or tools.

Agents

By signing up to the universal credit for homes to let site you agree to the company Terms & Conditions & Privacy Polices; as we take security and compliance very seriously you agree that all properties you advertise on this site is UCFHTL compliance by having CP12, Electrical and EPC certificates and accepting to home seekers that are claiming universal credit/dss. You agree to adhere to Universal Credit For Homes To Let advertising guidelines and if there is found to be a breach of the UCFHTL terms and condition or privacy policy there will be an immediate suspension of your account where you will no longer be able to advertise with us again.

You agree to pay the full amount of your 6weeks membership and access package. You agree that the amount you choose to pay weather for a membership or any additional packages such as making your ad as urgent/ featured and spotlight is non refundable. You will gain full access with unlimited universal credit friendly homes posting until the time period of your chosen membership plan is up. UCFHTL will only charge you for the period you have selected that being for 6weeks plan. Please note at any time the agency prices may increase or decrease depending on UCFHTL discretion. 

All payments will be processed by our third-party payment processor, currently Stripe or go cardless using their secure server or any other payment method as advertised on the Platform from time to time

Landlords
By signing up to the Universal Credit For Homes To Let site you agree to the company Terms &Conditions & Privacy Policies.
condition as we take security and compliance very seriously you agree that all properties you advertise on this site is UCFHTL compliance by having CP12, Electrical and EPC certificates and accepting those that are claiming universal credit/dss you agree to adhere to universal credit for
homes to let advertising guidelines and if there is found to be a breach of the UCFHTL terms and conditions & privacy polices their will be an immediate suspension of account were you will no longer be able to advertise with us again. You agree to Paying a one off amount that grants you 6 weeks membership & access where you are able to post  UCFHTL compliance homes on the site. Please note at any time the landlords pricing may increase or decrease depending on UCFHTL discretion. 

Featured Ads- This is where you are able to pay an additional charge where you will have your property listing Marked as Featured ad and appear on the top list page for a period of time. (Please check your agent or landlord portal on the membership page for more information)

Urgent Ads- This where you are able to pay an additional fee and have your property listing marked as URGENT for a period of time making home seekers aware of the urgency of your ad.(Please check your agent or landlord portal on the membership page for more information)

Lime light Ads- This is where you are able to pay an additional fee and have your property listing have a front page appearance for a period of time capturing the eyes of all newcomers to the site immediately(Please check your agent or landlord portal  on the membership page for more information)

Posting and responding to ads through UCFHTL site

All ads posted on the UCFHTL site MUST be for residential lets only and must be UCFHTL compliant and compliant with all appropriate legislation. You need to register and become a member with us in order to create and post an ad (also known as a “listing”) on the UCFHTL site. When you become a member it enables you to post unlimited UCFHTL Compliance ad/listing for rooms and/or properties to rent

By posting an ad on the UCFHTL site you are representing and warranting (which is a legal promise) to us that:

1. all the information  included in your ad is  truthful and, to the best of your knowledge and belief, accurate and not in any way misleading;
2.  photos or videos you include in your ad will be most recent up to date  and accurate representations of the room(s) and/or properties you are advertising;
3. you have all necessary rights and permissions to advertise and/or rent or let the applicable room or property (Please be aware we reserve the right to request proof of such rights and/or permissions at any time.)
4. Once your ad has been filled you remove the ad on your account in a timely manner(Please note we do regular checks on all advertised ads ensuring they are not expired ads left on the site. we allow a maximum of 28 days before the ads will become expired and if your property has not been vacant by then you can repost your ad)

You may not:

• post multiple ads for the same room and/or property
• post fake or dummy ads for rooms and/or properties that aren’t available for let or aren’t available to be viewed;

You are solely responsible for the content of  your ads you post on the UCFHTL site, including any errors, omissions or inaccuracies contained in such ads. UCFHTL accept no liability to you or any other person for the content of any ads posted on our site. We suggest that you check the content of your ad immediately after posting it to the Platform to ensure you are happy with it. You have the option edit or remove /pause any ads you have posted on the site at any time by logging into your account.

Once your ads has been posted on the UCFHTL site, only registered users who have paid for an access pack will be able to respond to the ads.

Universal Credit For Homes To Let (UCFHTL) reserve the right to refuse to list or deactivate any ads or edit any User Generated Content we deem, in our reasonable discretion, to be in violation of these Terms or which we are instructed to refuse to list or deactivate by any court or law enforcement or regulatory authority. In such cases no refunds will be given. We reserve the right to request proof of your right to post ads and/or other User Generated Content. In the event we should receive any complaints about an ad or advertiser. Their will be notice of an investigation into an ad or advertiser by any law enforcement or regulatory authority; or  otherwise become aware of any violation of these Terms or any illegal behaviour conducted by an advertiser, we reserve the right to temporarily suspend or deactivate with or without notice any ad or account in question while we investigate the matter.

HV Profile Access. You agree that the amount you choose to pay for our Hv (Housing Vitae Database)   is non refundable amount and we can not be held responsible for non updated information provided by our home- seekers although we try are best to ensure the information on our database is up to date we hold no accountability for a home- seeker not updating their current housing circumstance. i.e. if they found a home and have not removed their profile off our database.

Tenant Referencing

Universal Credit For Homes To Let has partnered up with a third party company called Lets Safe. Lets Safe LLP is an approved Data Collector registered with the ICO (Z3638720) . Lets Safe will be conducting all our requested tenant referencing checks. You agree that you will be using this service for the sole purpose of referencing an individual who is home- seeking

Services

Subject to the terms of this Agreement, We will use our reasonable endeavours to provide the Services to You during the Service Hours. 

 The Services shall only be available outside the Service Hours via the Website. We will provide You with a log-in username and password which will allow You to access certain details of Your Account online. 

We may in Our sole discretion and without providing any reason refuse to provide the Services in respect of any order. 

The Services are only available to individuals, companies or organisations acting in the capacity of a landlord or letting agent.

 Your Obligations

You agree not to do or facilitate or attempt to tamper with, disrupt or circumvent security of the Website and not to do or attempt to alter the content of any Report Our partners Lets Safe LLP our ourselves Universal Credit For Homes To Let deliver to You, or otherwise act in bad faith. If You breach this clause, We may, without prejudice to any other rights or remedies available to Us: 

 suspend or terminate the provision of the Services to You, including any outstanding orders; 

 refuse to supply You with Credit Data or a Credit Report notwithstanding that You may have paid the Charges; and Take necessary legal action against You. 

Credit Data License

In consideration of the Charges, We grant You a non-transferable licence to use the Credit Data supplied as part of the Services. 

You agree to use the Credit Data solely for Your own internal business use. You further agree not to use store copy sell redistribute or deal with the Credit Data in any other manner other than in the report format provided by Us. 

You undertake to keep the Credit Data confidential and limit access to those who either have a need to know or are engaged in its use, in accordance with the Data Protection Act. For further information concerning this act you can visit www.ico.gov.uk

 Bank Checks

Our Partners Lets Safe use “MOGO bank connect” as a safe, secure method of validating a customer’s bank account and income.

 “MOGO bank connect” is a sealed smart browser that automatically navigates to Your online banking site and streams the data into a secure encrypted file and transmits it back to Your lender. 

6.3 Bank account verification will only be done following Your consent for Us to do so.

All major banks are supported including: First Direct, HSBC, Lloyds, Halifax, Barclays, Santander, Nationwide, Bank of Scotland, RBS England and Wales, RBS Scotland, Co-operative Bank, CitiBank, TSB, Metro Bank.

Liability for Credit Data

 The Credit Data may in whole or in part be compiled from or contain advice or opinions based on Third Party Data, the accuracy or completeness of which We are unable to verify. You agree that You will not make any of Your decisions based solely on the Credit Data and that You will make your own evaluation and decision on the suitability of each prospective applicant. We cannot be held liable for the content of the reference for an individual and neither can we be held liable if accidental, false, fraudulent or incorrect information is provided by any party.

Whilst we shall use our reasonable endeavours to ensure that the Credit Data is accurate and complete, We do not warrant the accuracy of any Credit Data supplied to You or the validity of any advice or opinion contained in the Credit Data. Accordingly, We shall not be liable for any reliance on or error or omission in the Credit Data contained in any Credit Report. 

 Any times or dates quoted for the delivery of the Services are approximate only and reliant on the speed at which other parties deliver information to Us and We shall not be liable for any delay or failure by Our officers, employees or agents in delivering by whatever means the Credit Reports howsoever caused. 

 We shall not be liable for any loss of or damage to: (a) business; (b) loss of profit; (c) loss of contract; or (d) loss of goodwill or any type of indirect or consequential loss (including loss or damage You or Your customers may suffer as a result of a claim by a third party) even if such loss was reasonably foreseeable or You or Your customers had advised Us of the possibility of incurring the same. 

 In any event, Our aggregate liability in respect of any Order shall be limited to the Charges paid or payable by You in respect of the Order giving rise to the claim and the parties agree that such limitation of liability is fair and reasonable in all the circumstances. 

Home seekers
By signing up to the UCFHTL site you agree to companies Terms & Conditions & Privacy Policies. You agree to make use of this site in a respectful manner. To register on the Universal Credit For Homes To Let (UCFHTL) site is free . However to view and be able to contact the landlords and agents who have advertised their property listings on the UCFHTL site you agree to choosing  a home seeker pack and paying to be able to see all available property listing for the time period chosen by yourself from the home seeker pack which is Green Pack  for 6 weeks access to view and contact available properties. You agree to the rates we currently charge you for access to all our available properties may increase or decrease at any time decided by us the Universal Credit For Homes To Let company (UCFHTL).

You agree to only contact advertisers by means of the official “contact advertiser” options available on each ad. For your own security, we advise you must not use any contact details contained within the body of an ad itself or hidden within images.

You can contact other members of the UCFHTL site via our on-site messaging system. However, please be advised we will not reveal any of our members’ contact details or other personal information without the relevant members’ permission. We do not routinely monitor all communications between Users via our on-site messaging system, but we may use software to track communications and we reserve the right to monitor them in order to investigate any suspected breach of our terms and conditions, any illegal behaviour or any other misuse of our service, or for any other reasonable reason as determined by us from time to time. We reserve the right, in our discretion, to archive or discard communications sent via the messaging system on our Platform after a minimum of fifty  (50) days or otherwise immediately if we feel that the message is unlawful or inappropriate.

All payments will be processed by our third-party payment processor, currently Stripe or go cardless using their secure server or any other payment method as advertised on the Platform. We will under no circumstances charge your card without your permission as this is not a subscription but a pay as you go service for our home seekers. You agree to adhere to Universal Credit For Homes to Let home seeker guidelines and if there is found to be a breach of the UCFHTL  terms & conditions & privacy policies their will be an immediate suspension of account were you will no longer be able to view any properties and any monies paid for access will be non refundable. You agree that all registration information you submit to the UCFHTL site will be truthful and accurate and you will maintain the accuracy of this information. This includes the user type you register as.

Resolution of disputes

All though it is never our hope for any disputes, we understand however complete customer satisfaction is not always hundred percent guaranteed. If for any reason a dispute arises between you and Universal Credit For Homes to Let (UCFHTL), we strongly encourage you to contact us first So that we can directly deal with the dispute and aim to seek a resolution as we try our up most best to keep all our users of the UCFHTL Site happy with the service being provided to them. Any disputes can aim to be resolved by contacting [email protected] or contacting us on 0333 034 8988. 

E-Mail

There is no guarantee that any e-mail you send will be received by Universal Credit for Homes To Let or that the confidentiality of that e-mail will be maintained during internet transmission.

Applicable Law

Any disputes arising from the use of this website shall always be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts. International transfers of personal information. As the Internet can be accessed worldwide, if you
are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.

Privacy Policy

Privacy is particularly important to us and we take it very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal
information and how to contact us or supervisory authorities in the event you have a complaint.

For business purposes we collect, use, store and transfer different types of personal data depending on who you are.

If you are Advertising, renting, a property through Universal Credit For Homes To Let, or renting, letting a property from one of our clients, we collect and use your personal data to provide you with our services. The personal data we collect and use may include:

Identity Data (name, marital status, title, date of birth, gender, national insurance number, Confirmation of Universal Credit, username and password, purchases made by you, your interests and preferences, property ownership details or other evidence of your ability to let the
property, references, credit checks, details of your immigration status, employment history (current and former employer) feedback and survey responses

Special Category Data, for example, details of criminal offence / convictions, details about vulnerable people in your household, such as children or elderly people (and we may ask for their ages and dates of birth and information about any special requirements they may have) or other information
we may require to comply with guidelines on matters of public health or concern (e.g. Covid-19). Contact Data (billing address, address (including past address email address and telephone numbers)

Financial Data (bank account and payment details, salary, bank details, mortgage statements, credit card details. Details of your dependents. Transaction Data (details about payments to and from you and other services you have purchased through us)

Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer’s device(s) to communicate with websites and applications on the internet)

Usage Data (how you use our website products and services, the full uniform resource locators clickstream to, through and from our site (including date and time), download errors, lengths of visit to certain pages, page interaction information, methods to browse away from the page and any phone numbers you use to call us) Marketing and Communications Data (your marketing preferences from us and our third parties and your communication preferences) Call recordings (recordings of your conversations with us) Any special requirements you may have in relation to attending viewings (such as timing commitments or other requirements) Where you apply for a role with us and/or are successful we may collect use and store the following categories of personal data about you: Information in your application form and CV (including your name, date of birth, gender, NI number, contact details and employment and education history);Identity Data (name, marital status, title, date of birth, gender, national insurance number, and driving licence), relevant documents evidencing your right to work, information provided by your referees about your employment history, any information you provide to us during the interview process Financial Data (bank account and payment details, salary, bank details Marital status and dependents, next of kin and emergency contact information Information that you provide to us about your health, including any disability or medical condition; and Information about criminal convictions and offences Information obtained through electronic means such as swipe card or through access control systems Location and use of Company vehicle via telemetry, telematics, or other technological data (including video recording).

Information obtained through your use of any mobile telephone provided to you, including via the internet, information about your use of or through our information and communications systems. We also may collect and use Aggregated Data. For example, when you visit our website, we may aggregate data about your usage to tell us about how certain features on our website are used. This is not usually classified as personal data as whilst it derives from personal data (in the example, it is derived from your Usage Data) the aggregated way that we typically collect and use this data means that it does not reveal your identity to us. If we do link this Aggregated Data to your personal information, it will be treated as personal data in line with this policy.

How we collect personal data

We use different methods to collect data from and about you including through: This is the most common source of your personal data is through direct interactions. You may give us personal data when you fill in forms of correspond with us by post, phone, email or otherwise. For example, when you apply for or enquire about our services; create an account on our website; subscribe to our service or publications; request marketing to be sent to you; contact us through social media; enter a competition, promotion or survey; or give us some feedback; or speak with us on the telephone and we record the call make a complaint. Third parties or publicly available sources As well as by direct interactions with you, we may receive personal data about you from various third parties and public sources. For example, from: payment service providers Credit referencing agencies Government or Police Databases or registers Where you apply for a role with us, we collect use and store the following categories of personal data about you: Information in your application form and CV (including your contact details and employment and education history); Relevant documents evidencing your right to work Information you provide to us during the interview process Information provided by your referees concerning your employment history Information that you provide to us about your health, including any disability or medical condition; and Information about criminal convictions and offences that you provide to us or that we obtain from the Disclosure and Barring Service.

How we protect your information

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).

The internet is not a secure medium. We use the most up-to-date technologies to protect the information you give us. We also keep your information confidential. Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information.

How long we retain your information 

Personal data will only be retained for as long as necessary for the purpose of processing. However, the retention periods can differ based on the purpose the data was provided, the requirements of the business, and the lawful basis for processing. Within our business activities there are some legal and legitimate interest requirements which apply to the retention of personal data; the maximum retention period is 5 years from the date the transaction concluded. In the absence of any legal requirements, data is to be deleted when: the purpose for which it was provided is no longer valid; or the data subject has withdrawn consent; or the data is no longer up to date.

Data Protection

Universal Credit For Homes To Let is registered with the Information Commissioners officer (ICO) Data Protection Act 2018 Number ZB553739

Anti-Money Laundering

Universal Credit For Homes To Let is committed to operating its business in a transparent and open manner consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We
always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to the National Crime Agency. As part of this commitment, we adopt a strict compliance of all Anti-Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, the Bribery Act 2010 and the Terrorism Act 2000. Universal Credit For Homes To Let policy commitment is applicable to all of our customers, including landlords, Agents and tenants. As a result, we obtain and hold for a period of at least seven years evidence pertaining to our customers’ identity and, where appropriate, we obtain proof of ownership of property and source/destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identity will be subject to an electronic identity check, which may also include a credit check if the business is Integrated or Sold If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Changes to our privacy policy

We are constantly keeping our privacy policy under regular review and we will place any updates on this web page.

Privacy concerns and how to contact us.

Please contact us by post, email if you have any questions about this privacy policy or the information, we hold about you. Our contact details are shown: 167-169 Great Portland Street, 5th Floor London W1W 5PF. [email protected]

We never like to leave our clients dissatisfied and we always aim to resolve any query or concern you may raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 111